Email Groups in Frappe Framework v15
What Are Email Groups in Frappe Framework?
Email Groups in Frappe Framework v15 are shared email inboxes that allow multiple users to receive, send, and manage emails from a single email address. They are designed to support team-based communication, where emails sent to a group address are visible to all members.
Email Groups are commonly used for support, sales, HR, and internal collaboration.
Why Use Email Groups in ERPNext?
Email Groups simplify communication by centralizing emails for a team instead of an individual user.
Key Benefits
- Shared inbox for teams
- Centralized communication history
- Easy collaboration and transparency
- Reduced dependency on personal emails
They are essential for structured, role-based communication.
Who Should Use Email Groups?
Target Audience
- Customer Support Teams
- Sales & Pre-Sales Teams
- HR & Admin Departments
- ERPNext System Administrators
Technical Prerequisites
- Frappe Framework v15
- Email account configuration
- Basic understanding of Email Domains
How Do Email Groups Work in Frappe v15?
An Email Group functions as a virtual mailbox.
Workflow Overview
- Email is sent to the group address
- Frappe receives the email
- Email is logged in the system
- All group members can view and reply
- Replies are sent from the group address
This ensures consistent and trackable communication.
Key Components of Email Groups
Email Group DocType
The Email Group DocType stores:
- Group email address
- Members (users)
- Incoming email account
- Permissions and settings
Email Domain
Defines the domain used for group email addresses.
How to Create an Email Group in Frappe v15?
Step-by-Step Overview
- Go to Email Group in Desk
- Click New
- Enter the group email address
- Assign members (users)
- Link an incoming email account
- Save the Email Group
Once saved, the group becomes active immediately.
Incoming and Outgoing Emails in Email Groups
Incoming Emails
- Automatically fetched via the linked email account
- Logged and visible to all group members
Outgoing Emails
- Sent from the group address
- Replies maintain conversation continuity
This ensures professional and consistent communication.
Common Use Cases for Email Groups
Use Case Mapping
- Support: support@company.com
- Sales: sales@company.com
- HR: hr@company.com
- Operations: ops@company.com
Email Groups align perfectly with departmental workflows.
Best Practices for Email Groups
- Assign clear ownership for each group
- Limit members to relevant users
- Use descriptive group names
- Monitor email volume regularly
- Combine with Email Rules for automation
Integration with Other Frappe Features
Email Groups integrate seamlessly with:
- Communication logs
- Notifications
- Assignments
- Helpdesk and Issue tracking
- Email Rules and Filters
This makes Email Groups a core communication layer.
Common Issues and Troubleshooting
Emails Not Arriving
- Verify incoming email account credentials
- Check email domain configuration
- Review email fetching logs
Replies Sent from Personal Email
- Ensure “Send from Group” is enabled
- Check user email settings
Advanced Topics: Email Groups vs Individual Mailboxes
| Feature | Email Group | Personal Email |
| Visibility | Shared | Private |
| Collaboration | High | Limited |
| Use Case | Team communication | Individual use |
Email Groups are recommended for official and team-based communication.
Industry Relevance
- IT Services & Support
- Manufacturing Operations
- Sales & Distribution
- Healthcare Administration
- Education Institutions
Any organization with team-based email workflows benefits from Email Groups.
Official References (Verified)
Email Groups Documentation (v15):
https://docs.frappe.io/framework/user/en/email-groups
Frappe GitHub (v15):
