Notifications

The Notifications page keeps you informed about important activities within Frappe Helpdesk. It acts as a centralized notification center where agents can quickly view updates related to tickets and team collaboration.

Notifications help agents stay up to date with assignments, mentions, ticket activity, and other important events without manually checking every ticket.

Accessing Notifications

1. Open the Helpdesk sidebar.
2. Click Notifications.
3. The Notifications panel opens and displays your latest activity.

Notification Types

The Notifications panel displays alerts related to important Helpdesk activities.

Current notification types include:

• Comment Mentions — When another agent mentions you in an internal comment using @username.
• Ticket Assignment — When a ticket is assigned to you.
• Ticket Reopened — When a previously resolved or closed ticket is reopened.

Managing Notifications

Open a Notification

Click any notification to open the related ticket or activity.

Opening a notification automatically marks it as Read.

Mark All as Read

If you have multiple unread notifications, click the Mark All as Read button at the top of the panel to clear them all at once.

Why Notifications Matter

• Stay informed about ticket assignments.
• Never miss mentions from teammates.
• Track reopened tickets that require further action.
• Respond to important updates more quickly.

Future Enhancements

The Notifications system is designed to expand over time. Future releases may include notifications for additional Helpdesk events and workflow activities, providing even greater visibility into your support operations.

Best Practices

• Review notifications regularly throughout the day.
• Respond promptly to ticket assignments and mentions.
• Use Mark All as Read after reviewing pending notifications.
• Follow notification links to access the relevant ticket directly.