Email & Signatures

The Email & Signatures section lets each agent personalize their outgoing emails by configuring an email signature and choosing the sender address for ticket replies.

These preferences are applied automatically whenever you send replies from Frappe Helpdesk, helping maintain consistent and professional communication with customers.

Open Email & Signatures

1. Click the User dropdown in the top-left corner of the sidebar.
2. Select Settings.
3. Under the Profile section, locate Email & Signature.
4. Click Configure.

From this page, you can manage your email signature and sender email preferences.

Email Signature

The Email Signature feature automatically appends a personalized signature to every new email reply you send from Helpdesk.

Each agent manages their own signature independently, making it easy to include personal contact information, job titles, company branding, or other relevant details.

Create or Update Your Signature

1. Open the Email & Signature settings.
2. Use the rich text editor to design your signature.
3. Add formatted text, hyperlinks, or images as needed.
4. Click Save.

Your updated signature will automatically appear in all future email replies.

Remove Your Signature

To remove your signature:

1. Open the signature editor.
2. Delete all existing content.
3. Click Save.

Future replies will be sent without a signature until a new one is configured.

Choose the Sender Email

If multiple outgoing email accounts are available to your user account, Helpdesk lets you choose which email address to use when replying to a ticket.

A From dropdown appears in the email editor toolbar, allowing you to switch between your configured outgoing email accounts before sending a reply.

Change the From Address

1. Open a ticket and click Reply.
2. Locate the From dropdown in the email editor toolbar.
3. Select the email address you want to send from.
4. Compose and send your reply.

Helpdesk remembers your selected sender address for the current session, so you don’t need to choose it again for every reply.

When to Use Multiple Sender Addresses

Multiple outgoing email accounts are useful when your organization manages different brands, departments, or support inboxes from a single Helpdesk instance.

For example, an agent may switch between:

• support@company.com
• billing@company.com
• sales@company.com
• product@company.com

This ensures customers always receive replies from the most appropriate email address.

Best Practices

• Include your name, job title, and company in your signature.
• Keep signatures concise and professional.
• Use company-approved logos and branding where appropriate.
• Select the correct sender address before replying to customers.
• Review your signature periodically to keep contact information up to date.