Manage Site Notification Settings
Frappe Cloud allows you to configure notification recipients at the site level so important updates reach the right people. You can define separate recipients for different notification categories while maintaining a fallback hierarchy for notifications that are not explicitly configured.
Site-level notification settings override the team-level configuration for the notification types you configure.
Access Notification Settings
- Open your Site Overview.
- Go to General Actions.
- Under Notification Settings, click Manage.
This opens the notification configuration page, where you can customize how notifications are delivered for the selected site.
Configure Notifications
The Notification Configuration page allows you to specify recipients for different types of notifications, ensuring that operational, billing, and incident-related emails are sent to the appropriate contacts.
You can configure individual notification categories as needed while keeping a general notification recipient for all other events.
Notification Delivery Flow
Frappe Cloud follows a hierarchical fallback mechanism when sending notifications:
- First, it checks whether a recipient has been configured for the specific notification type (such as Billing or Incident).
- If no specific recipient is configured, it uses the General notification configuration.
- If the General configuration is also unavailable, the notification is sent using the Team-level notification settings.
Configure dedicated recipients for critical notification categories such as billing and incidents, while keeping the General notification setting updated. This ensures important alerts are always delivered to the appropriate team members.
