User Limit Reached While Creating a New User
ERPNext subscriptions are based on the number of System Users included in your plan. Once the subscribed user limit is reached, ERPNext prevents the creation of additional System Users until capacity becomes available.
When the limit is exceeded, ERPNext displays a notification indicating that no more System Users can be created under the current subscription.
System User limits apply only to internal ERPNext users. Website Users are not counted toward this limit.
Why This Happens
The most common reason is that the number of active System Users has reached the limit defined in your ERPNext subscription.
For example:
- Subscribed Users: 10
- Active System Users: 10
- Attempting to create User #11
In this situation, ERPNext will block the creation of the new user until additional capacity is available.
How to Resolve the Issue
There are two primary ways to create space for additional users:
- Purchase additional System User licenses.
- Disable existing users who no longer require access.
When the Limit Appears Incorrect
In some cases, you may receive the user limit warning even though the number of created users appears to be below your subscription limit.
This typically occurs because ERPNext counts Simultaneous Sessions in addition to the user account itself.
Understanding Simultaneous Sessions
Each additional simultaneous session is treated as an additional user slot for licensing purposes.
Example:
- Subscription Limit: 5 Users
- Created Users: 3
- One User has Simultaneous Sessions set to 3
ERPNext calculates the total usage as:
- User 1 = 3 Sessions
- User 2 = 1 Session
- User 3 = 1 Session
Total Consumption = 5 User Slots
As a result, no additional System Users can be created even though only three user accounts exist.
IMPORTANT
Each simultaneous session beyond the default value of one consumes an additional user slot from your subscription quota.
How to Reduce Simultaneous Sessions
If additional sessions are not required, you can reduce them to free up user capacity.
- Open the User record.
- Navigate to the Security Settings section.
- Locate the Simultaneous Sessions field.
- Reduce the value as required.
- Save the document.
After reducing unnecessary sessions, ERPNext will recalculate the available user capacity, allowing new System Users to be created.
Website Users Are Not Affected
The subscription limit applies only to System Users.
You can continue creating:
- Customers
- Suppliers
- Students
- Portal Users
- Other Website Users
without affecting your licensed System User count.
SUMMARY
If ERPNext prevents you from creating a new System User, verify both your active user count and the Simultaneous Sessions configured for existing users. Reducing unnecessary sessions or disabling unused users can free up capacity without requiring an immediate subscription upgrade.
Related Topics
- Users
- System Users and Website Users
- User Security Settings
- Role Management
- User Permissions
- ERPNext Subscription Management
